Opportunities Jobs & Careers

Definition

Under the supervision of the Assistant Director and Executive Director, the Community Service Provider Manager ensures that people with disabilities receive appropriate services to support independent living in the community. The manager oversees the agency’s six core services, enhanced core services, fee-for-service programs, and community outreach activities.

Managerial Duties:

• Oversee staff intake and assessment of members seeking services, as needed.
• Train staff to identify and use resources available to people with disabilities.
• Develop referral pathways with partner agencies.
• Lead groups effectively and foster productive relationships with staff and community representatives.
• Lead monthly member caproviders andngs, hold weekly case-service meetings with service providers, and participate in service provider team meetings.
• Address and resolve member and staff complaints.
• Report office maintenance issues promptly, seek correction approvals and or resolve the issue if able to.
• Provide direct support for complex or escalated member cases beyond a service provider’s capacity.
• Maintain community partnerships to coordinate services, address unmet needs, and prevent duplication.
• Maintain strict confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California employee confidentiality requirements.

• Improve the efficiency and effectiveness of internal operations.

• Strengthen agency infrastructure to support program delivery.

• Maintain data-collection systems that streamline reporting across all program areas.

• Help develop and deliver staff training and orientation on maintaining accurate, current, auditable, and confidential service records that meet funder and reviewer requirements.
• Assist with monthly, quarterly, and annual reports required by funders.
• Conduct regular staff meetings with direct reports.
• Attend monthly Board meetings.
• Perform other duties as assigned.

Service Provision Duties:

• Deliver the six core services: information and referral, care provider referral, housing referral, individual and systems advocacy, peer advising, and other member-requested services.
• Conduct member intake and assess current abilities and individual needs.
• Develop Independent Living Plans based on each member’s needs and informed choices.
• Refer members to appropriate community-based organizations as needed.
• Provide peer-advising support to members and caregivers.
• Assess assistive technology needs and service eligibility.
• Conduct transition and diversion assessments and provide related services.
• Provide direct services in independent living skills; healthcare, academic, Social Security, general assistance, and assistive technology advocacy; in-home accessibility assessments; and housing application support.
• Provide transportation training or support aligned with each member’s Independent Living Plan, as needed.
• Lead, promote and participate in community center activities.
• Conduct community outreach and public education through homeless outreach, partnerships, agency presentations, and events.
• Coordinate services with community-based organizations, assistive technology vendors, licensed contractors, healthcare providers, and social workers.
• Advocate with agencies, businesses, and government entities to help people with disabilities live as independently as they choose.
• Help members secure assistive technology through Medi-Cal, Medicare, and other potential funding sources.
• Answer phone calls and assist members, caregivers, and the general public.
• Respond to emergencies affecting people with disabilities, including natural disasters, power outages, and other events identified by the Office of Emergency Services or Executive Director. Work assigned emergency shifts, which may involve unpredictable hours and days.

Knowledge, Skills and Abilities:

• Deep understanding of the Independent Living Philosophy and the Americans with Disabilities Act (ADA).
• Familiarity with California disability service systems (e.g., Department of Rehabilitation, Regional Centers, Medi-Cal, IHSS).
• Strong conflict resolution and interpersonal communication skills.
• Proficiency with database management and Microsoft Office Suite

Physical and Travel Requirements:

• Must possess a valid California Driver’s License and reliable transportation for occasional local travel to regional offices or community events. Must be able to provide a DMV driving print out record.
• Must be able to provide and maintain proof of valid automobile insurance.
• Ability to work in a standard office environment with an accommodation as requested.
• Ability to lift various weighted items ranging between 5-50 lbs.
• Ability to assemble durable medical equipment and other various assistive technology devices.

Additional Skills Desirable but Not Required:

• Fluent, accurate, spoken and written Spanish
• American Sign Language (ASL).

• Education: Associates or Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field (equivalent experience may be substituted).
• Experience: Minimum of 3 years of experience in program coordination or staff management, preferably within a non-profit, social service, or healthcare setting. Experience working with individuals with disabilities is highly preferred.
• Background Check Requirements: Includes but not limited to: DOJ Fingerprint/Livescan, Employment and Education Verification.

DRAIL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request an alternative format of this document, or further information concerning the position, please e-mail DRAIL at info@drail.org.